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Junior Service Desk Analyst
Ref. 50051493

£24,413 per annum (Incl. LWA)

Information Systems and Support

Central London

This post is full time and permanent, working 35 hours per week

This is an excellent opportunity for someone who is interested in developing a career in an IT support desk role within the Higher Education sector. The University of Westminster is one of the oldest higher education institutes in the UK, with a long and illustrious history, nestled in the very heart of London.

The Junior Service Desk Analyst role will provide first line technical support to students and internal staff. Whilst there is a strong technical aspect to the role, we are looking more so for a person who has the desire and motivation to learn about the systems and services used within a Higher Education environment. Training and guidance will be provided, but we are looking for someone who can also learn independently and strives to push themselves.

You will be joining an established and supportive Service Desk team comprising the Team Lead, Senior Service Desk Analysts, and fellow Junior Service Desk Analysts working seamlessly together as one unit to provide a high level of customer service. You will be using your excellent communication skills to maintain close working relationships with your Service Desk colleagues, as well as our specialist IT teams to identify and assist with the resolution of issues affecting our systems and services.  

If you would like to work for a prestigious University with a rich history, within a dynamic Service Desk environment providing excellent customer service to a wide range of users then apply now.  

To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below. 

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders. 

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

Closing date: midnight on 1st August 2021

Interviews are likely to be held on: 6th August 2021

Administrative contact (for queries only):