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End User Support Technician
Ref. 50051501

Salary
£27,218 per annum (Incl. LWA)

Department/School
Information Systems & Support (ISS)

Location
Central London


These two posts are full time and permanent, working 35 hours per week. 

We are looking to recruit motivated and talented individuals to join our Service Management team as End User Support Technicians. The posts are for our End User Support teams based at Cavendish/Regent and Harrow / Marylebone. 

The roles will be focused on providing technical support to both academic and professional services colleagues, as well as students.  You will be responsible for dealing with day to day operational workload of 2nd line Service Desk tickets logged by our service users.  Requests range from deploying hardware and software to users, troubleshooting any issues they may encounter whilst using applications and different hardware peripherals. You will also provide good customer service using a best practice approach to problem solving and following our Service Operation processes as well as maintaining the service level agreements within our department. 

Awareness of the basics of Windows environment is essential, and a good understanding of Mac OS systems would be advantageous. You will need to prioritise your workload in a demanding environment and be able to work under pressure with stakeholders at different levels.  You should have excellent communication, customer service and inter-personal skills as they are essential for this role. We value our customer experience as it’s at the core of our operational focus as a department. 

The successful candidates will have the opportunity to work on some exciting projects within the University and ensure Westminster leads the way in Higher Education. The role provides opportunities for personal development and training as well as an exciting opportunity for someone who wants to develop their IT skills to an advanced level, while working in a supportive, professional and friendly environment. The successful candidates will promote a culture and environment where our staff and students are at the heart of all we do.  

To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below. 

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders. 

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

Closing date: midnight on 20th June 2021

Interviews are likely to be held week commencing: 28th June 2021

Administrative contact (for queries only): Recruitment@westminster.ac.uk 

Please note:  We are unable to accept applications by email. All applications must be made online. CVs in isolation or incomplete application forms will not be accepted. 

We are fortunate to receive a large number of applications for our vacancies. Regrettably, we are not able to provide feedback to those job applicants who are not shortlisted, as it simply would not be manageable to do so.