This post is full time and permanent, working 35 hours per week.
Information Systems & Support deliver a comprehensive portfolio of IT services to the University’s user community of circa 20,000 students and colleagues across a number of sites in the West End of London and Harrow. Audio Visual (AV) services are one of the most critical elements of IT for the University, underpinning the teaching and learning of all of our students, across over 400 lecture theatres and classrooms onsite.
With a direct impact on the student and colleague experience, you will be responsible for ensuring the quality of our live AV services; supporting our onsite Service Desk and End User Support Teams with third-line expertise across the suite of AV services we provide; liaising with key academic colleagues to provide assurance; and managing the relationship with our external AV Support Partners. You will also work closely with our AV Design Lead, AV project teams, and colleagues in Estates, Planning & Services, to ensure new AV is designed with ongoing operation in mind.
We are looking for someone with significant experience of supporting critical AV services at scale. You should have a customer-oriented approach to service delivery and be able to demonstrate broad knowledge of a range of audio-visual systems, solutions, platforms, and architecture. Strong communication and stakeholder management skills are essential, as well as experience of providing leadership and training to more junior team members.
To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below.
At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.
We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.
The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage. This post will be based predominantly onsite, with a requirement to work across all of the University’s site on a regular basis.
Closing date: midnight on 3 October 2024
Interviews are likely to be held on: TBC
Administrative contact (for queries only): Recruitment@westminster.ac.uk