Course Enquiries Officer (50053706)

This post is open to internal colleagues  and Westminster Graduates only. 

This post is full time and permanent, working 35 hours per week

The University of Westminster is a global institution set in the heart of London and our aim is to help students from all backgrounds to realise their full potential as part of a diverse, positive and supportive community. With more than 20,000 students from across the globe and over 175 years of history, we are a place with an unmistakeable London energy that empowers people to break through barriers, as we provide the opportunities they deserve to achieve their potential.

We are looking for a proactive and enthusiastic individual to join a team of Course Enquiries Officers. The ideal candidate will be a team player and possess excellent interpersonal skills.

You will be responsible for providing information and advice in response to telephone, email and live chat enquiries across a wide range of topics that will include:

• Course content and entry requirements
• fees and funding
• International, EU and UK qualifications and equivalences
• Applications procedures and UCAS processes

You will also provide Campus Tours of all our campus buildings and support the Marketing Team at Open Days (which can include Saturdays).

For many enquirers this is their first contact with the University, so it is vital that they receive a friendly, helpful and efficient response.

The ideal candidate will have excellent customer service skills along with strong organisational skills.  

To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.