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Student Ambassador Programme Manager
Ref. 50069297

£39,249 to £43,590 per annum (Incl. LWA)

Student and Academic Services

Marylebone, Central London

This post is part time, working 30 hours per week and is fixed term until 31st July 2027. The salary stated above is the pro-rata amount, the full-time salary would be £45,791 to £50,855 per annum (Incl. LWA). 

The role will be required to work 5 days per week, 6 hours daily, Monday to Friday. We offer hybrid working arrangements, and the post holder is expected to work 2/3 days per week on campus and four scheduled Saturdays for each academic year to support recruitment events on campus. 
We are looking for a colleague to lead a 3-year project to develop, establish and subsequently manage the Student Ambassador programme aimed at improving the employability, retention and student satisfaction of our students. 

Business Operations is a small team consisting of the Business Operations Manager, two Business Operations Officers, a Student Ambassador Programme Manager, a Student Ambassador Programme Administrator, and several student associates (depending on project needs). The Student Ambassador programme project contributes to ‘Being Westminster’ (the University Strategy) by enhancing student employability and improving retention and satisfaction of our current students. It also supports students to success in their education at the University of Westminster.  
Maintaining a team ethos across multiple locations is a key responsibility of the post and proactive management of 120+ student ambassadors is essential. Within the Directorate, the post holder will manage the development of the programme in close consultation with other service managers across Professional Services to ensure delivery of a consistent, high-quality approach to customers, feedback and communication. 
The project will run for three years as a pilot and will be aimed at students at “risk of equality of opportunity” and international students. The programme will build students’ confidence, knowledge, motivation and develop their ability to gain employability skills and become familiar with Westminster’s approaches to learning and teaching. It will stimulate socialisation amongst students, cultivate a sense of belonging, and enhance students’ confidence in communicating and learning new skills.   

We are looking for a person to demonstrable experience of successful project management and an understanding of project management processes and practices as applied to working in a complex organisation. The person will also have experience of designing and delivering a project plan, and experience of implementing a new service provision and successfully embedding the associated practices and processes. It is essential to have experience of selecting and recruiting a large group of students or applicants and having excellent knowledge of recruitment processes as well as experience of facilitating and delivering training sessions to large groups (in person and virtually). 

The postholder will design, develop and manage the Student Ambassador programme in collaboration with the Business Operations Department, liaising with academic and Professional Services colleagues, and with the Students’ Union as appropriate. The person will also deliver and evaluate project plans to ensure efficient and effective delivery of the project objectives, producing regular progress reports on developments and impact measures; work with colleagues to integrate this project into working practices and to create lasting approaches to support the improvement of student employability and student satisfaction. 

To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below. 

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders. 

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.

Closing date: midnight on 24 June 2024

Interviews are likely to be held on: 15 and 16 July 2024

Administrative contact (for queries only):