Customer Service Assistant (50051790)

The role is not suitable for current students due to confidentiality requirements, and these two fixed-term contracts are reserved for recent UoW graduates only.

There are two posts available, both fixed-term and full-time, working 35 hours per week. One position is fixed-term until 18th December 2026, the other until 21st March 2027.

We have two vacancies within our Student Centre team based at our Harrow and Cavendish campuses. These posts are positioned within the Student Centre team, delivering first-line support for the majority of the university's student services.    

The post holder will enjoy working on busy service points and answering customer enquiries in person and online via our live chat and enquiry management system. They will appreciate working in a dynamic and changing environment, with opportunities to learn and develop skills. The successful candidate will have previous experience of customer service and meet the criteria set out in the person specification. They will work well with a diverse range of customers and have excellent communication and information handling skills. They will also enjoy working collaboratively as part of a number of teams. 

Although based at a specific campus, successful candidates will be expected to work occasional shifts at any of our campuses as and when required. 

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.

Administrative contact: [email protected]